PICKUP & DELIVERY POLICY

Pickup & Delivery Policy
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Kennel Supply LLC offers multiple pickup and delivery options depending on customer location, order size, and availability. Available fulfillment options will be provided at checkout or communicated when your order is confirmed.
 
Warehouse Pickup
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Orders may be picked up directly from our warehouse by appointment.
 
Pickup is available by appointment only.
 
Customers will receive pickup details once their order is confirmed and ready.
 
Please arrive during your scheduled pickup time.
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If you are unable to make your scheduled pickup, contact us as soon as possible to arrange another time.

Because our products are frozen and require proper temperature control, orders should be picked up promptly once scheduled.
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Local Delivery
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Local delivery may be available within designated service areas. 
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Delivery availability and applicable fees are based on the delivery location and will be provided at checkout or when the order is arranged.
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Customers are responsible for providing an accurate delivery address and contact information and for being available to receive frozen products when required.
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Friday Omaha Delivery
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Scheduled delivery is available in the Omaha area on Fridays.
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A $10 delivery fee applies to designated Friday delivery locations.
 
Delivery timing may vary depending on the number of orders, route conditions, traffic, and other circumstances.
 
Customers will receive the applicable pickup or delivery information for their order after confirmation.
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Friday Omaha Custom Delivery
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Custom delivery may be available within our designated service area for a $25 flat delivery fee.
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Someone should be available to receive the order at the arranged delivery time unless other arrangements have been approved in advance. Kennel Supply LLC is not responsible for frozen products left unattended at a customer’s request.
 
 
Scheduled Route Delivery
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Kennel Supply LLC periodically services additional areas, including Des Moines, Northern Iowa, Eastern Iowa, and surrounding areas.
 
These routes generally operate on a rotating schedule and may occur approximately every 6–8 weeks. Routes, locations, and dates are subject to change based on demand and scheduling.
 
Customers will be provided with applicable route details before their scheduled delivery or pickup.
 
 
Delivery Times & Delays
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All delivery and route times are estimates unless otherwise stated. Because deliveries involve frozen products and scheduled transportation, arrival times may be affected by traffic, weather, road conditions, mechanical issues, order volume, or other circumstances outside our control.
 
We will make reasonable efforts to communicate significant schedule changes or delays.
 
 
Missed Pickup or Delivery
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Customers are responsible for being available during their confirmed pickup or delivery arrangements.
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If you miss a scheduled pickup or are unavailable to receive a delivery, please contact Kennel Supply LLC to arrange the next available option. Additional delivery or rescheduling fees may apply when another delivery attempt or special arrangement is required.
 
 
Frozen Product Handling
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Our products are sold and transported frozen. Customers are responsible for promptly placing products into appropriate frozen storage after receiving their order.
 
Once an order has been picked up or successfully delivered, the customer assumes responsibility for proper handling, transportation, and storage of the products.
 
 
Questions
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If you have questions about pickup availability, delivery areas, route schedules, or your order, please contact Kennel Supply LLC before placing your order.
 
Kennel Supply LLC reserves the right to modify pickup locations, delivery areas, fees, routes, schedules, and fulfillment options as operational needs change.