TERMS & CONDITIONS

Last Updated: August 2026
​
Welcome to Kennel Supply LLC. These Terms & Conditions govern your use of this website and any purchase of products or services from Kennel Supply LLC. By accessing this website, creating an account, or placing an order, you agree to these Terms & Conditions.
​
TERMS & CONDITIONS: WEBSITE USE
 
This website is provided for customers, retailers, distributors, kennels, animal facilities, zoos, and other purchasers seeking information about Kennel Supply LLC and its products.
​
You agree to use this website only for lawful purposes and not to interfere with its operation, security, or functionality.
​
CUSTOMER ACCOUNTS
​
Certain areas of the website, including online ordering, product pricing, and availability, may be limited to approved customers.
 
Creating an account does not automatically guarantee access to restricted areas of the website. Kennel Supply LLC reserves the right to approve, deny, suspend, or revoke customer access at its discretion.
 
Customers are responsible for maintaining the confidentiality of their login information and for activity conducted through their accounts.
 
PRODUCT INFORMATION
​
Kennel Supply LLC makes reasonable efforts to provide accurate product descriptions, packaging information, availability, and pricing.
 
Because Kennel Supply LLC supplies frozen animal food products and natural animal products, variations in appearance, size, shape, color, texture, and weight may occur.
 
Product availability is subject to inventory and supply conditions and may change without notice.
 
PRICING
 
Pricing may vary based on customer type, purchasing volume, product, location, distribution arrangement, or other applicable factors.
 
Prices are subject to change without notice. The price applicable to an order is the price presented or otherwise agreed upon at the time the order is accepted, unless an error requires correction.
 
Access to a particular pricing level does not guarantee continued eligibility for that pricing.
 
ORDERS
 
All orders are subject to acceptance and product availability.
 
Kennel Supply LLC reserves the right to refuse, limit, cancel, or modify an order when necessary due to inventory shortages, pricing errors, payment issues, suspected misuse, operational limitations, or circumstances outside its reasonable control.
 
Applicable order deadlines, changes, cancellations, refunds, and missed pickup procedures are governed by our Order & Refund Policy.
 
PAYMENT
 
Customers are responsible for providing accurate billing and payment information.
 
Orders may be subject to applicable taxes, fees, delivery charges, or other charges disclosed before the transaction is completed.
 
Kennel Supply LLC reserves the right to require payment before releasing an order.
 
PICKUP & DELIVERY
 
Pickup and delivery options vary by customer location and service area. Routes, delivery dates, pickup times, locations, and availability may change due to weather, transportation conditions, equipment issues, inventory, or other operational circumstances.
 
Customers are responsible for following the pickup or delivery instructions provided for their order.
 
Additional terms regarding fulfillment are provided in our Pickup & Delivery Policy.
 
FROZEN PRODUCTS & STORAGE
 
Products requiring refrigeration or freezing should be transferred to appropriate cold storage promptly after pickup or delivery.
 
Once an order has been released to the customer or their authorized representative, the customer is responsible for proper transportation, handling, storage, thawing, preparation, and use of the products.
 
PRODUCT USE
​
Customers are responsible for determining whether a product is appropriate for their intended animal, feeding program, or use.
 
Information provided by Kennel Supply LLC on this website is for general product information and is not intended to replace professional veterinary, nutritional, regulatory, or other professional advice.
 
RESELLERS & DISTRIBUTORS
 
Customers purchasing products for resale are responsible for complying with laws, regulations, licensing requirements, labeling requirements, insurance requirements, and other obligations applicable to their business and jurisdiction.
 
Unless expressly agreed to in writing, purchasing products from Kennel Supply LLC does not create an agency, partnership, franchise, or exclusive distribution relationship.
 
INTELLECTUAL PROPERTY
 
Website content, including text, graphics, branding, logos, photographs, designs, and other materials owned by Kennel Supply LLC may not be copied, reproduced, distributed, or commercially used without permission, except as permitted by law.
 
THIRD-PARTY SERVICES
 
This website may use or link to third-party payment processors, websites, applications, or other services. Kennel Supply LLC is not responsible for the content, availability, security, or practices of independent third-party services.
 
LIMITATION OF LIABILITY
​
To the fullest extent permitted by applicable law, Kennel Supply LLC will not be liable for indirect, incidental, special, or consequential losses resulting from use of this website or the purchase, handling, storage, resale, or use of products.
 
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.
 
INDEMNIFICATION
 
To the extent permitted by law, you agree to indemnify and hold Kennel Supply LLC harmless from claims, damages, losses, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or improper handling, storage, resale, labeling, or use of products after they have been released to you.
 
CHANGES TO THESE TERMS
 
Kennel Supply LLC may update these Terms & Conditions periodically. Changes become effective when the revised terms are posted to this website unless otherwise stated.
Continued use of the website after an update constitutes acceptance of the revised terms.
 
GOVERNING LAW
 
These Terms & Conditions are governed by the laws of the state in which Kennel Supply LLC is organized, without regard to conflict-of-law principles.
 
CONTACT
 
Questions regarding these Terms & Conditions may be submitted through the Contact page on this website.